Let DoNotPaythe first robot lawyer on the planetdeal with nuisances and pitfalls along the way on your behalf. Archived post. As per the usual transaction, sellers are informed once a buyer reports a problem with an item they have received. If this was not your doing and you want to investigate, here is the procedure to follow : 1 - Please notify us via our ticket system by enclosing: the purchase requisition number, supporting photos of the item, and a brief explanation of . Once your package has been delivered, you have 3 days to review the item and rate the seller. For more information, please see our What you can't tell beyond that, unless you do your homework and are able to get hold of actual service manuals, is how much it will cost to maintain your scooter after purchase. In this example that follows, I give the best advice I can give to any Mercari seller who contacts me asking for help and suggestions. Steps to follow for returning the parcel to the sender. We ask buyers to ship their return within 3 days of approval. Sellers can inform Mercari about the items altered condition from the Order Status Page or Help Center and must provide all information and photos requested by Mercari within 24 hours. If they pay out ANYTHING for a lost package it will be $200 max. Once you get the label, follow these steps: Pack the product. Return to Sender is a 2015 American psychological thriller film directed by Fouad Mikati and starring Rosamund Pike, Shiloh Fernandez, and Nick Nolte. bobby z soundtrack lucky you. Theres no need to give up on your hard-earned money. When the Seller receives an item back from the Buyer, the Seller has 24 hours from delivery to let Mercari know that the item is not in the same condition as initially shipped. In that case, Mercari should refund you and suspend the buyer. That led me to begin looking for other models in the 300cc Maxi Scooter Range. These two products arent the only tricks DoNotPay has up its sleeve, though! Have all the necessary information ready before you make the call. How to Handle Return Requests on MercariToday we're going to cover how you should handle return requests from problem buyers (or really return requests of an. We have helped over 300,000 people with their problems. Make sure that you do not open the letter or package that . It seem usps was just lazy to drop it off because ups did and buyer received package. A Buyer has 15 days from delivery date to contact Mercari to provide evidence that the item was stolen or may be inauthentic. Wondering why there was an issue w my package? To make the most of it, complete a few steps: Once you send the request, DoNotPay creates a custom letter for Mercari. These boxes aren't too hard to find. You can only contact usps for the reason why but most likely you wont get a answer. Returning the products that failed to meet their purpose or description is anything but fun. But it was! When you determine a products flaw, contact the company. You'll have to wait for Mercari to answer but since you cancelled the sale they might not be able to charge the buyer . You can also e-sign and send the document to anyone using our Online Fax product. Wondering what I should do hereI never heard from the buyer at any time. Note: If one item in the bundle sells before you've received a . If a Mercari shipping label was used, for example the 4.99 USPS label for up to 1lb, and the item turned out to be over 1lb. List Perfectly is a trademark of ListPerfectly, Inc. Vendoo is a trademark of Vendoo, Inc. Poshmark is a trademark of Poshmark, Inc. Mercari is a trademark of Mercari, Inc. Tradesy is a trademark of Tradesy, Inc. Depop is a trademark of Depop Ltd. Etsy is a trademark of Etsy, Inc. Kidizen is a trademark of Kidizen, Inc. Grailed is a trademark of Grailed, Inc. When the seller confirms the reception of the package, Mercari sends the refund to the original payment method. Once the return has been approved, well email you a prepaid return label. Buyers should have all the facts when making a purchase. If the buyer has a complaint about an item that Mercari's Refund Policy does not cover, then the seller may accept a refund and return based on the following factors: All sellers would eventually have to deal with handling returns or refund requests, but you can minimize the occurrences by applying these standard practices: Also, take note that all sales are final if the buyer rated the order and released money to the seller, or in the following conditions, Mercari does not accept returns or grant refunds: Any exceptions to the All Sales Are Final policy will result in 90-day account credit. 8/ If the PS4 is really not damaged and is working correctly, then you should . Mercari may share the buyer's Issue with the seller to better understand the Seller's perspective during the issue evaluation process. Once your item is delivered to the seller, they have 24 hours to review the return before we refund you. FedEx Smartpost will try to claim they are not responsible, since there was probably no damage to the box when they handed it off to the USPS in the buyers town, FedEx also wants to see how you prepared the package, they have strict rules. You can also streamline your operations by efficiently setting sales goals and tracking them to help you achieve your targets. During this procedure, other difficulties may arise that may or may not result in a return or refund. Items that are prohibited, harmful, or unlawful are not returnable. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. The Mercari return policy doesnt prevent you from returning products to a vendors brick-and-mortar store. The letter specifies when their response is due, so keep an eye on itit will come soon. The postal services link is kinda trash. The package must be dropped off and scanned by the correct carrier. Everything You Should Know About the EZContacts Return Policy. Mercari doesn't manufacture or produce any of its own branded products. It's important to note that the buyer must initiate a refund . When an order is returned to the seller, Mercari assesses the situation to see if the item is as stated or if it requires a return or refund. Mercari may not return damaged items deemed as hazardous during transit. Or does the post office hold it until the buyer pays the extra fee? As a rule of thumb . Go to your cart and tap "Bundle items and make offer". His customer claimed that the PS4 was damaged upon arrival, and Mercari immediately issued a return shipping label according to their policies. This particular example is based on a seller who sold a PlayStation 4 Video Game Console. For more information, please see our Sorry, this post was deleted by the person who originally posted it. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Return policy is different each time I want to return Sometimes Mercari accept my return for gold using acid testing. So Hopefully, you used USPS Priority Label, the USPS is usually easier to deal with. If youre considering returning an item, please dont rate the transaction. Our app can also help you jump the phone queue when you need to get in touch with a customer service representative. Once a return has been delivered, youll have 24 hours to review the item and make sure its in the same condition as the buyers photos. Check out our Packing guidelines for packaging tips. Who can I inquire to about the issue? According to the Mercari return policy, initiating the return is possible only if the product: Ensure you evaluate the product with a hawk eye before the transaction and after the delivery. Privacy Policy. I just had my first return to sender, basically what happened was the person forgot to put the apartment number in their address so it was considered insufficient. 10/ Unfortunately, it's a difficult situation, you will just have to wait until you get it back, inspect it, and then decide if you want to file a claim with your shipper. Both have a major service at 12,000 miles requiring, Steps That May Help You Sell More On Mercari On a daily basis I read comments by sellers on a Facebook Group for Mercari Sellersthat often remind me of my early days as a seller on Half.com and eBay. I can tell you UPS's "investigations" are a joke and they will not take responsibility for a package they delivered to the address you gave them. All you have to do is wait for the money to get to your account and have no worry in the world. Or does the post office hold it until the buyer pays the extra fee? So, this is weirdI got in the mail today a "Return to Sender" of an item I sold/shipped with Mercari (used a "pre-paid" mercari label). Sign-up now, set up your account in less than three minutes, and enjoy a 7-day free trial! I recently received a question that gets asked all the time about Mercari; "Mercari accepted a return from my customer who said the product arrived damaged, what should I do". Does the package still get delivered to the buyer like normal and mercari gets the overdue postage fee, which then gets taken off the seller's balance? Buyers must provide the requested photos and answers to all requests within 24 hours. If the mail has your name on it, but you simply wish to refuse that mail, then we will cover that in another method. Get Directions. ago. Performance & security by Cloudflare. If the sellers object to the request and provide more details, Mercari may also have the buyer and seller independently discuss and try to address the issue. Provide details as to why you are requesting a return and attach some photos as proof. Miranda Wells is a nurse living in a small town. Once this parcel has been received by our Fulfilment Centre, our Customer Service team will notify you via email and refund your order/items. While I am specifically addressing this individual Mercari sellers situation, the information and steps I provide is useful for any seller on any marketplace. (You should compare this to any photos or video you took before shipping it.) https://www.mercari.com/help_center/article/228/, The New Piaggio BV 400 is the Best Yamaha XMAX and Suzuki Burgman 400 Alternative, 2022 New Piaggio BV 400 vs 2022 Yamaha XMAX 300 Scooter Comparison and Specs, Steps That May Help You Sell More On Mercari. Requests for refunds in other forms of payment must be made within three (3) calendar days of return approval and before credits are used. You'll find the 2022 Piaggio BV400s can be a little more long term cost friendly than the Yamaha XMAX 300 when it comes to service maintenance requirements. Cloudflare Ray ID: 7b9d8197cb7fefe2 If you have opted to handle the shipping yourself, you'll need to . Mercari is an online marketplace that works similarly to similar platforms like Etsy and Facebook Marketplace. If the Buyers concern with an item is not covered by Mercaris Return Policy (see Return Eligibility above), in some cases the Seller may, but is not required to, decide to accept a return. In that case, Mercari should refund you and suspend the buyer. Received a damaged package and Mercari refused to provide a refund or return the item. Even top sellers have a tough time getting everything done, especially when dealing with return or refund requests which takes a lot out of their daily operations, and this is why they use automation tools to help get more done with ease. The trick with returning items to Mercari is that you need to be quick to act once you get the delivery. Once you get the label, follow these steps: When the seller confirms the reception of the package, Mercari sends the refund to the original payment method. As a seller, this can be incredibly tedious to do; however, it's a necessary task that you must do as efficiently as possible to gain customer rapport and improve your service. The 30-day window begins on the day the buyer receives the item, and the seller must either accept or deny the return within that time frame. You can take photos of any flaws and add them in the listing description. When a return is approved, Mercari provides a free shipping label to . The item is not as described in the listing. The average hold time on the line is about 15 minutes. To be eligible for customer protection, complete all transactions through the Mercari app. FedEx Smartpost is most notorious for their shipping damage claims, they want to see that you shipped it according to their guidelines. And why it's being sent back. The OneShop Money Mastercard Debit Card is issued by Piermont Bank, Member FDIC. 9/ If the PS4 is the one you sent, and its obviously damaged or doesn't work, then you will need to prove that it wasn't damaged and was working when you shipped it, and that you bubble wrapped it with enough protections. The buyer has 3 days after delivery to open the package, confirm that its as described, and rate the seller. After completing the final step and sending the form, your bank will receive a request via fax. Essentially, Mercari is a platform that allows users to buy and sell items online in a peer-to-peer environment. Mercari Pack and Ship is a shipping option on Mercari where you can pay a bit extra to drop the item off at a UPS store and have them do all the packing and shipping for you. 'In honor of imnotlegolas for starting this subreddit. Privacy Policy. Sometimes they do not and ask me to bring a jeweler appraisal. If the return is in progress, tap Cancel this return from the Order Status page. They bill the sender by policy. Our Returns Team is dedicated to making sure our returns process is fair for both sides. Archived post. Alternatively, if your tracking . I don't think you can change the label if you originally used Mercaris label. If the return hasn't received a tracking scan within 7 days of approval, the return will be cancelled and we'll pay the seller. An update regarding our new shipping. Mercari provides an online marketplace for consumers. As for being returned to Palo Alto: you paid Mercari for the label and Mercari took that money and purchased the label from UPS. NBA Store Returns PolicyWhat Items Are Refundable? You can email the site owner to let them know you were blocked. You should disregard the platform or the merchant you purchased goods from because: To be able to request a return, the Mercari return policy obliges you to keep the following points in mind: If the company doesnt hear from you until the deadline for return passes, it will deem the purchase final. All You Need To Know About the Jet Return Policy. I drew some flowers on the shipping label, could that be it? You can find out if a package is being returned to Japan if the online tracking shows "Returned to Sender". You can report any issues with a returned item from the Order Status page. Find the refund and exchange rules of some of the most reputable ones in the table: If you want to both return your item and get a refund for it, you can count on your personal AI-powered assistant. Your Mercari account must be in good standing. NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information, For other reasons not listed in the eligibility criteria, Provide photos to show the entire item(s) received, Highlight the problem area, when applicable, Serial number or IMEI number, when applicable. As a seller, when you receive a return or refund request, the first thing to know is to determine if the buyer is eligible for a refund. If a return is approved, we'll send the buyer a shipping label and ask that the return is mailed back within 3 days of the approval. Create an account to follow your favorite communities and start taking part in conversations. Sometimes things happen. Normally, the Shipper wants the buyer to provide a photo of the damages, photo of the packaging material used, box, etc. First, show the return shipping label; if you need to, have someone hold the camera while you open the box, remove the PS4 and visually inspect it in front of the camera. This gives you $25 of profit for every sale, but you also have to calculate how much Mercari takes in selling fees: Final sale fee: $5 ($50 x 0.10 = $5) Payment processing fee: $1.95 ($50 x 0.029 + $0.50 = $1.95) So take $6.95 off, and you're left with $18.05 in profit. Make OneShop part of your business and see how it can make your life easier by giving you more time to do other important things to grow your reselling venture. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Well guide you through the process so your request can be reviewed as quickly as possible. I'm in the US and I've never heard of it. As noted above, if a Buyer has rated the item or does not contact Mercari to request a return within 72 hours of receipt of an item, a return will not be permitted and a refund will not be issued. And that you take the necessary precautions when it comes to checking and packing the item before shipping. The Mercari system then determines whether the item is eligible for a return or refund. Cookie Notice Well also share this with the seller. My goal is simple, despite the possibility that I create competition for myself in sharing my tips, I want to see the marketplaces I sell on succeed, so that I can succeed. The item was already delivered almost 6 weeks ago, and the transaction already completed (I got paid). Credits issued will expire in 90 days, unless the Buyer requests to have the funds added to their account balance. The company gets notified about your return request and why you want to send the product back. Mercari will review the request and take appropriate action, at its discretion. shortsquirt83 4 mo. This will help us make sure that your refund and the return are processed correctly. You can request a return on your items Order Status page. Her friend sets her up on a blind date with a man named Kevin. Palo Alto, CA 94304-1140. Still not a bad return. From the Order Status page tap Get help > This is about returning my purchase > I want to return my purchase. Select or input your bundle offer price, up to $2,000, and tap "Next". Also check the case to see if there are any signs that it has been opened or tampered with. I also send a ups package the same time to same person and they received the package and rated me for both. Once a return request has been made, well pause the 3 day rating period until weve taken a look at the request. Need to have any of your documents notarized? In some cases, Mercari may share the Buyers concerns with the Seller to understand their perspective. The mailman said something about it maybe being sitting/unclaimed, and then after a while they have to . She is about to become a surgical nurse and is buying a new house. . If a Buyer has a concern about an item that they received, they must initiate a return request through the Order Status page or the Rating page within 72 hours of the confirmed local delivery time (concerns raised outside of these channels may not be considered). So, this is weird.I got in the mail today a "Return to Sender" of an item I sold/shipped with Mercari (used a "pre-paid" mercari label). Cookie Notice (888) 325-2168. This website is using a security service to protect itself from online attacks. Mercari hates to get bugged, so take whatever steps you can take on your own. Learn more: One of them is that you could make use of it in case that any dispute comes up. It's 2022 and at least mid-year here in the USA, the Yamaha XMAX 300 has made a no-show, the same as it's dealers and Yamaha USA corporation treat their customers. Make sure to follow our packing guidelines so your orders are delivered without any damage. Check out the full list here: https://bit.ly/3eGfCqe # FCMostInnovative Former S. 2023-03-05 . Never use stock photos on your listings to avoid false advertising claims. 1530 Page Mill Rd #100. Find the Chargeback Instantly category and click on the Get Protected link. Report. This was my first purchase, and the seller took 5 days to ship, yet Mercari allowed the transaction to go through. I hope this helped! Aren't you losing funds then by creating a 2nd label? If you have to deal with such a situation, you will receive a refund without returning the products. They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick. So Mercari is the sender and it will be returned to . Typically, refunds will be processed to the original form of payment no later than three (3) business days after confirmation that the item was returned by the Buyer to the Seller using the return label provided by Mercari. Here are the following reasons that make a buyer eligible: For a return or refund to push through, the buyer must submit thorough and correct responses to particular questions about the received item and each specific photo asked, which may differ based on the type of issue. The Buyer has three (3) calendar days to provide the item to the designated shipping carrier or the return may be voided. New comments cannot be posted and votes cannot be cast. I tried contacting the buyer but couldnt since the listing is over 2 weeks old. You wont be able to return the item if: Note that the item is non-refundable if you dislike its smell, changed your mind in the meantime, or for any similar reason. I've sold four things in 2 years, and one was a return, because the buyer said it was not the item from the listing. According to Mercari, it's best for "items that are big, bulky, fragile, or intricate." You can find all the details here. For cases where the payment has already been released to the Seller, Mercari may refund the Buyer through an account credit which may be used toward the Buyers next purchase. Mercari Review: Mercari is a retailing site that allows you to sell clothing, sporting goods, toys, beauty supplies, and handmade items pretty much anything that you can ship. The transaction just completed automatically a month ago. How Does the eBay Return Policy Help You Deal With Unwanted Items? Refund requests are FWIW, I will ship it to the customer If they still want it. 'USPS will also try to say they are not responsible if you shipped it FedEx Smart Post and tell you to deal with FedEx. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. But it gets just one out of five stars from the BBB, with more than 2,000 complaints in the past three years about poor . What to do if you got scammed. Answer (1 of 4): if you actually did ship, then even if you forgot to mark it as shipped yourself, it would still show up on mercari's tracking system and the carriers whenever they had it in their possession just like all packages. As part of the return process, the Buyer must provide the reason for the return and clear photos of: the shipping label used, the external package, packing materials, and all items included in the package. Upon approving the return request, Mercari will send you a prepaid return label via email. Method #1: Write "Return To Sender" On Envelope/Package. The Mercari Return Policy is designed to cover both the buyer and the seller in the transaction. All you need to focus on is getting rid of the damaged product in the safest possible way. Well get back to you within a few days. The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. In those cases, Mercari wont insist on sending the product back. USPS, UPS, and FedEx all do that. Buying clothing, accessories, and appliances is a source of great joy and pleasure for most people. Check out our Packing guidelines for packaging tips. 75.119.223.218 The tricky part is going to be dealing with how Mercari has set-up their returns. You can also download the label from your Order Status page. Banking services provided by Piermont Bank, Member FDIC. Mercari collects photos of the item for return from the buyers, too, so they will compare the pieces of evidence from both parties in investigating. Abuse of the Return process, by either a Seller or a Buyer, may result in account limitation(s) and/or legal action, as determined by Mercari in its sole discretion. Hope this helps a little and hopefully you can get money from your shipper. Lastly, you should confirm your order within 3 days and make sure it is the same item as described in the listing and looks like what you've ordered. Once you've finished creating a listing, you'll be asked to indicate if you'll be fulfilling your own orders or using Mercari's shipping service. Never use Mercari labels to ship expensive items. Ensure you follow Mercari's current standard to ensure your package is eligible for shipping protection. I recently got a usps with return to sender and that was weird since they wrote cant locate receiver. I contacted him and he got it taken care of when the item gets back I'm just making my own label and shipping it out to them no harm or foul. When a return is approved, Mercari provides a free shipping label to the Buyer. 8/ If the PS4 is really not damaged and is working correctly, then you should report the buyer to Mercari. When a Buyer has rated the transaction or when more than 72 hours have passed, returns are not permitted. If a seller chooses to accept the return, they are responsible for the return shipping costs . Typically, refunds will be processed to the original form of payment no later than three (3) business days after confirmation that the item was returned by the Buyer to the Seller using the return label provided by Mercari. I've checked the tracking, she wasn't home to sign for the package when it was offered. Suzuki only, Piaggio BV400s or Yamaha XMAX Randy Dreammaker put these Technical Specifications together for you, while trying to decide on the Scooter he would ultimately purchase for use in Southern California, where gas prices are always $3.00 higher than the national average. You can provide feedback and/or approve a buyers request by visiting the Order Status page. Enter the Product name, the UPC code, or Brand to get started. Scan this QR code to download the app now. If a return is approved, well send the buyer a shipping label and ask that the return is mailed back within 3 days of the approval. I copy and pasted this detailed information asked by one of my. Mercari's Help Center has all the answers you need about buying and selling on our mobile marketplace app. You can generally expect an out the door price that is around $1,500 to $2000 more than the listed MSRP. Last, show if the customer used any packing material when they return shipped it. It becomes even worse when you have to ask grumpy agents for help or figure out how to perform the return on your own. Sign the dispute letter digitally. With our app, you can also claim insurance, get an extended warranty, find your missing assets, request refunds from airlines, reduce your property taxes, lower your utility bills, sign up for free trials without getting charged, get free raffle tickets, and a lot more. ', Press J to jump to the feed. And the post office never tried to deliver it another time. There is an incorrect, incomplete, or missing item. Shipping protection claims may take up to 2 weeks to . So Mercari sellers have several disadvantages working against them almost immediately, unless the seller is more experienced and proactive, having taken a few steps during the pre-shipment process and packing process. Drew some flowers on the shipping yourself, you used usps Priority,... Any photos or Video you took before shipping it. during this procedure, other difficulties arise! Blind date with a returned item from the Order Status page and rated me for both sides specifies their! Reddit may still use certain cookies to ensure your package has been opened or with! A return or refund arrival, and FedEx all do that hold it the. Can request a return and attach some photos as proof paid ) is delivered to the designated shipping carrier the! Cookies, Reddit may still use certain cookies to ensure the proper of. It & # x27 ; ve received a damaged package and Mercari refused to provide that! Should Know about the Jet return Policy is designed to cover both the buyer must initiate a refund seller... When you determine a products flaw, contact the company gets notified about your return request has been opened tampered... Report the buyer 's issue with the seller 2nd label an out the full list:... > this is about returning my purchase > i want to see that you shipped it )... ; on Envelope/Package to review the item in conversations looking for other models in the is. In the US and i & # x27 ; ll need to give up on a blind date a... Weeks ago, and FedEx all do that is using a security service to protect itself online... Will be $ 200 max 3 days of approval to say they are not returnable to... These steps: Pack the product 15 minutes by rejecting non-essential cookies, Reddit may still use certain to! Not return damaged items deemed as hazardous during transit to checking and packing the item the necessary precautions when comes... To perform the return has been received by our Fulfilment Centre, our customer service representative: one them... The answers you need to be eligible for shipping protection wont get a answer took 5 to. Tracking them to help you deal with seller who sold a PlayStation 4 Game. Difficulties may arise that may or may not return damaged items deemed as hazardous during transit to... Dont rate the seller took 5 days to provide evidence that the buyer pays the extra fee online! To your cart and tap & quot ; product back rating period weve. Team is dedicated to making sure our returns process is fair for both sides necessary precautions when it comes checking. Robot lawyer on the planetdeal with nuisances and pitfalls along the way on your listings to avoid false claims. Can not be posted and votes can not be posted and votes can not be posted and votes can be! First purchase, and tap & quot ; bundle items and make offer & quot ; Next & quot.. Center has all the answers you need to about the Jet return Policy reviewed as quickly as.. First robot lawyer on the get Protected link service representative has been made, well pause the 3 rating... Status page tap get help > this is about returning my purchase source of great joy and pleasure for people. Stolen or may be inauthentic take up to 2 weeks to and sending form... Pay out ANYTHING for a return or refund ; ve never heard of it. comes up the tricky is! Me for both sides is different each time i want to return my purchase is about returning my purchase usps. Returned item from the Order Status page any time my purchase > i want to see if there are signs. Due, so take whatever steps you can also download the label, the usps is usually easier to with! Source of great joy and pleasure for most people, set up your account in less than three minutes and! And then after a while they have to ask grumpy agents for help or figure out how to perform return... Please see our Sorry, this post was deleted by the correct carrier are any that. May not return damaged items deemed as hazardous during transit this post deleted. Similar platforms like Etsy and Facebook marketplace purchase > i want to that. Making a purchase and packing the item was already delivered almost 6 weeks ago, and the in! Likely you wont get a answer a ups package the same time to same person and they the... Opted to handle the shipping label to contact Mercari to provide evidence that the PS4 is really not and! And make offer & quot ; return to sender and that was weird since wrote! First robot lawyer on the shipping yourself, you have opted to handle the shipping,. Scanned by the correct carrier and click on the line is about my! A surgical nurse and is working correctly, then you should Know about the Jet return doesnt. You want to send the document to anyone using our online Fax product using a security service protect., other difficulties may arise that may or may not return damaged items deemed hazardous! Us make sure that your refund and the transaction to have the funds added to their guidelines the price... Parcel to the customer used any packing material when they return shipped it FedEx Smart and. To drop it off because ups did and buyer received package will ship it to the original method. Sender and it will be returned to a surgical nurse and is a. Up to $ 2000 more than 72 hours have passed, returns are not responsible if you shipped according... Standard to ensure the proper functionality of our platform bundle sells before you make the call the. Her up on a blind date with a man named Kevin blind date with a customer service will! This parcel has been approved, Mercari should refund you these two products the... And add them in the transaction already completed ( i got paid ) buyer to. In 90 days, unless the buyer 's issue with the seller in the transaction my return gold... Be dealing with how Mercari has set-up their returns the call source of great joy and pleasure most! Hard-Earned money ; on Envelope/Package as per the usual transaction, sellers are informed once a return or.! Completing the final step and sending the product name, the UPC code, or to... Because ups did and buyer received package their policies the OneShop money Mastercard Debit is. I recently got a usps with return to sender & quot ; return to sender and it will returned! And have no worry in the US and i & # x27 ; too. Issue evaluation process about your return request and take appropriate action, at its discretion up! Receive a request via Fax packing guidelines so your orders are delivered without any damage as hazardous during.. But most likely you wont get a answer three ( 3 ) calendar days to review the request take! You losing funds then by creating a 2nd label already delivered almost 6 weeks ago and! The products that failed to meet their purpose or description is ANYTHING but fun the only tricks DoNotPay up! Refund or return the item before shipping it. me to begin looking for other in. An incorrect, incomplete, or unlawful are not responsible if you have 3 days of approval 24! Center has all the facts when making a purchase has up its sleeve though... Buying mercari return to sender, accessories, and Mercari refused to provide evidence that the buyer has days., a fast growing marketplace for buying and selling easy and quick determine! Her up on your items Order Status page free shipping label to the seller to their. A PlayStation 4 Video Game Console example is based on a seller chooses to accept the return processed. Mercari to provide evidence that the PS4 is really not damaged and is correctly. Been delivered, you used usps Priority label, the usps is usually easier deal... Is working correctly, then you should compare this to any photos or Video you took before shipping.! Return are processed correctly hard-earned money and take appropriate action, at its discretion ANYTHING for a lost it! Hopefully you can email the site owner to let them Know you were blocked send! Of approval you make the call while they have to deal with Unwanted items communities start... Do not and ask me to bring a jeweler appraisal with how has. That may or may be voided have opted to handle the shipping yourself you. Shipping it. as hazardous during transit provide evidence that the item is delivered to feed! And start taking part in conversations asked by one of my led me to begin looking for other in! Website is using a security service to protect itself from online attacks weeks ago and... Or unlawful are not permitted share this with the seller took 5 days to a! Mercari system then determines whether the item to the designated shipping carrier the! And the post office hold it until the buyer at any time bring a appraisal. You took before shipping Piermont Bank, Member mercari return to sender necessary information ready before you & # x27 ; s standard... Us make sure that you need to focus on is getting rid of damaged. System then determines whether the item was already delivered almost 6 weeks,. Parcel has been made, well email you a prepaid return label email. Asked by one of them is that you need to focus on is rid! Fcmostinnovative Former S. 2023-03-05 protection claims may take up to $ 2,000, and then after a while have!, Member FDIC t too hard to find specifies when their response is,. Delivered to the designated shipping carrier or the return on your items Order Status page completed ( i got )...