Reviewers complaining about Mercari most frequently mention customer service, credit card, and phone number problems. Is Mercari legit? My sister died and I wanted items from 1966. Don't pick "recommended" shipping options or suggested standard shipping options Mercari give you. I brought this to the attention of Mercari and was told since it is over 15 days nothing they will do even though I have proof. I would give a 0 rating if I could. There is no help center. Mercari is a great site for small businesses. They also let us know that the transaction is complete so we can pay the seller. The app is great to use and the overall ease at which buying and selling can be accomplished is pleasing. Mercari has a lot of potential and innovative features, however, their execution can be rather disappointing. The 10% selling fee is good value and offers a more cost-effective way of selling than many of Mercaris competitors. To view your Ratings: 1. I am so upset that now I own this stinky trash and I'm too kind to resell it to someone else. It took nearly 24 hours for a representative to get back to me. The fact that new items are being sold at a discount, up to 70% off according to the site, can give some comfort to those asking, Is Mercari legit? because it lends some credibility to the online marketplace. Due to the many negative ratings and the fact that you never know if youll have a good or bad experience on the platform, we gave Mercari a 2-star rating out of 5. I have no desire to use them again so the credit is a waste. I sold something to someone that asked for a cheaper price which I gave them. I was sold a fraudulent product I took it to sgc authentications and thats how I found out. This might sound like a hassle, but when you verify your account, you get a Mercari verification badge on your seller profile. Increase Visibility, Top Financial Advisors in Toronto, Canada, Request a Free Award Emblem (Ranked Firms Only), Get Your Advisory Firm Featured Increase Visibility, Request a Personalized Page for Any Firm, Mortgages New Homes (Good-Great Credit), Mortgages Refinance (Good-Great Credit). One of the cool things about Mercari is that once youve entered your ZIP code, the app (or website) will work out the cost of shipping automatically based on the type of shipping you plan to use and the weight of the item. I started the return process within the allotted time but the website is so user-unfriendly I'm guessing that's by design it took me a couple of days. I told Mercari to refund my money as I am not paying more for the item. As soon as the request is received, your account will be deleted. If youre interested in knowing what kinds of items are popular when asking, What sells on Mercari, there is a section of the home page that shows you recently sold items. Seeing Mercari reviews and seller ratings gives you more control over deciding, Is Mercari safe? or Is Mercari legit? because if you see a low seller rating, you can avoid buying from that person. They have my money and won't give it to me. Another anomaly is that while the BBB Mercari reviews an average 1 out of 5 stars, the company has an A+ rating with the BBB. Verification can help ensure real people write reviews about real companies. I ordered a set of DVD's and was sent the wrong DVD's. Maybe consider using Depop or eBay instead of them if you're deciding on what to use. Most sellers praise the platform as "the easiest, least expensive, and fairest to work with of all sites.". The company has three offices in Japan and three in the United States. Many pictures. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Mercaris rating system is also relatively robust and as reviews are only viewable by those whove completed a purchase on the service, the reviews can be viewed as slightly more trustworthy. Then be bothered by checking to see that you receive your money back. While the buying and selling process is straightforward, unfortunately, many people end up with bad experiences both on the buying and selling side. Unfortunately, if you buy trash or fake on that one, their customer service won't take it seriously, will be slow, whereas Mercari will support you and straight away. Mercari also states on their site that problem sellers with too many returns or complaints can have their account with Mercari suspended indefinitely, in order to help protect Mercari shoppers. Policy. So now I am more confident in buying from Mercari. Mercari's average score on TrustPilot is 3.3, based on reviews from 18,000+ users. Tip for consumers:In the event you need to contact Mercari for customer support, be wary they may not help you at all. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Sellers can get by with false information and customer service will not back up the buyer. Go to your profile 2. Tip for consumers:I do not recommend selling on Mercari, you should look into another more reputable service that values sellers. We did note that for scammers on Mercari, the company tries to keep them off the platform by making sure their account on Mercari is suspended indefinitely. One seller mentioned not being able to transfer their money to their bank account and found out that Mercari suspended indefinitely their account with no notice or reason. Mercari will not allow a return on a falsely advertised sale. I don't know if I can/should dispute it or just let it go, it just caught me off guard. In the end, the seller didn't accept again, which I don't care. Its important to remember that youre buying from different sellers on Mercari. Conclusion: Is Mercari Legit? If there is anyone else out there who is going through this, let's get together. Since Ratings should be based on a user's own experiences, Mercari is unable to modify the rating. The final difference Mercari offers over its competitors is that it charges a flat 10% sales fee. All these are icing on an already pleasant little cake. Certainly seems like a scam. Mercari U.S. They charge a 10% selling fee when a sale is completed. Reddit and its partners use cookies and similar technologies to provide you with a better experience. they suspended my account and don't want to transfer my funds ? This gives you an indication of whether the item is popular or not and can allow you to tweak your listing if necessary. We would warn sellers to beware because you dont know what youll get when selling on Mercari. I have made a lot of sales and I am rated as a 5 stars seller. You can avoid Mercari fees by using Direct Deposit (2-5 business days, above $10). Again, youre probably still wondering how to contact Mercari at this point, but were not done yet. Wait for a Buyer to Show Interest in Your Item. In January 2020, EcommerceBytes readers rated the marketplaces on which they had experience selling. In the mobile app, you delete your Mercari account information by going to My Page > Settings > Edit Account, and tap Delete Account.. This makes it much more difficult to answer Is Mercari good? or Is Mercari reliable?. Were a group of resale experts here to help you sell your clutter and get organized. The buyer assured me that it was authentic but that was not the case. After they took their cut, my proceeds were $9.95 -- a nickle less than their minimum to receive a payout. 3 days later i ended up in the hospital for a very longtime. 1099-K Reporting and Disclosure Information. Refused to refund. Lastly - buyer rating after 2 days is an unnecessary call out. Lol 1 MiamiSlice 3 yr. ago I have 223 ratings 222 5-star Once I used the transfer option to move $109 to my account early in the morning, I received an email at 12:53 am, Apri l11, 2023, stating that my account has been limited pending closure. When looking at Mercari reviews and wondering, Is Mercari Legit?, its often helpful to look at the background of the company, such as when it was founded and whether or not the website lists some basic information about itself, such as the main principals of the organization or how to contact Mercari if you have a question. There are no flat listing or hidden charges after the sale has completed. It's always a good sign when an e-commerce site puts faces and names behind its platform, as many don't. does anyone know if they're will be a chance i can get my money back ? My favorite thing in the world (/s) is people coming in my messages and giving me attitude because they don't like my prices. Now that you know the main process of selling on Mercari, lets go into some of the details of the policies of using the site to sell your stuff. Images on Mercari are important so our advice is to make sure your photographs are clear and show the item you are wishing to sell in its best light. However, on both the buyer and seller side, all noted the abysmal customer service at Mercari, which would lead one to answer, no, if asked, Is Mercari reliable?, Read More: Review of OfferUp App Features & Benefits. Verify Your Profile & Get Reviews. I can't get anyone to address it because every link, option and email is irrelevant or leads to no where. One difference is that eBay is headquartered in the United States, while Mercari is headquartered in Japan. Ripped off, seller is untrustworthy, and business practices with customer service are of poor quality. The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. Mercari allowed someone to post designer jeans Miss Me, when I got the jeans they were fake. Reviews 18,581 Poor 2.6 VERIFIED COMPANY mercari.com Visit this website Write a review 2.6 Filter Sort: Most relevant LI Lisa 3 reviews US Mar 20, 2023 Customer service is horrendous Customer service is horrendous, my sale's report information is either incorrect or the information is entered into the wrong columns. AdvisoryHQ Account is not an investment client of Personal Capital Advisors Corporation or Empower Advisory Group, LLC. No communication from her at all, which was totally fine. Mercari is a public company, which is headquartered in Japan. Mercari Reviews. Once an account is set up you can head to the My Profile part of the app or website at any time to change your details. It is possible to have no problems buying and selling on the app, but many people do run into issues. The experience will be good at first until you need customer service and then they will leave you without a resolution and take your money. I sold and shipped a perfume set using the FedEx label provided by Mercari for the order, which has the shipping address that the buyer provided. After calling the number from the website I was greeted with a pre-recorded message asking me to leave my name, number, email, address, and item ID as well as a brief summary of the issue. The seller ends up with nothing to show for their effort and their item is gone. It all sounds great, but is Mercari legit? Horrible customer service. You will also find information about the people you are following (as well as those who are following you) and details of the money youve earned and the transactions youve made. I would not use this platform. The money can be spent on your own Mercari purchases (and the app will try hard to get you to do this) or can be saved up and transferred to your bank account via instant pay or direct deposit methods. i'm so pissed i have emailed them so many times!! Never again. If you use a direct deposit for less than $10, there is a $2 fee. That's not bad at all. If you are fine with losing money just to avoid a possible bad rating that is your choice. Terrible customer service towards sellers. We found millions of reviews for Mercari. I reported some- only to find more!Mercari is doing nothing toMonitor their site.Also, it is impossible to return fake items.I will never use them again! Once the buyer receives the item, they will have three days to confirm receipt, accept the item as described, and rate the seller based on the interactions they have had with them. Archived post. Poshmark charges a ridiculous $6.99 shipping fee for everything, regardless of weight. How safe it may be to buy and sell on the website is another story. When answering, Is Mercari trustworthy? we can point to the fact that several executives from the company have their names and photos listed on the About Mercari page of the US website, which is a positive sign. I bought the item April 11th, she shipped it on the 12th. Mercari would not help in anyway. Poshmark is SO MUCH BETTER. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. 1 star. Coupled with this is the Buyer Protection Guarantee that gives buyers an easy avenue to complain (and get a refund) if the item is not as described. FTC will get your money! Buyers can use the search features of Mercari as well as the category sections to find it. Products used:Collectibles,quantity purchase for resale. If a buyer doesn't read the listing carefully or the authentication was different years ago, they are allowed to challenge and return the item. Anyone can write a Trustpilot review. Step 4. 'In honor of imnotlegolas for starting this subreddit.'. Is Shopping & Selling on Mercari Legit & Safe? But when issues arise, the customer service is an absolute let down. From the same day, I bought two items from Poshmark and not only were they completed in a few minutes, I got one of the items already. If youre worried about scammers on Mercari, a helpful tool that the site has is reviews and ratings for those selling on Mercari. Nobody looked at it I am sure and there is no way to contact them because the options they are giving you are not applicable for your situation! None of my items are junk, knock-offs, etc. Unless I fork over another $2, I cannot access my money. So, some shopping experiences may seem like Mercari scams, while others give you a great deal on an item you love. Here are some of our seller tips: https://www.mercari.com/help_center/category/2/. Not sure were they are actually located! Mercari has a rating of 1.35 stars from 2,010 reviews, indicating that most customers are generally dissatisfied with their purchases. They end up out of the item and the cost of the shipping. Scan this QR code to download the app now. Mercari does not protect the buyer. Products used:They dont even care if you havent received any item! That put Mercari behind first-place eBay but ahead of heavy hitters such as Etsy, Poshmark, Craigslist and Facebook Marketplace. For those that like to shop deals and locate steals on hard-to-find items, Mercari shopping online or by a mobile app can help. After doing that I still can't touch my money. If you use Instant Pay (money is paid in minutes to your debit card) it will cost you $2. 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