$770,000. Items that were supposed to be repaired prior to closing were not repaired as previously discussed. 4 Reviews. I was amazed and will definitely refer them to anyone! Was told to contact HVAC Company. We desire to be treated with respect and not pushed off to the side because we are a young couple. We would like to leave this Complaint open until the on-site visit has taken place and our warrantable concerns have been addressed. View all St Mungo's jobs - London jobs - Senior Public Affairs Specialist jobs in London; Salary Search: Senior Policy and Public Affairs Officer salaries in London; See popular questions & answers about St Mungo's Soon after, I stepped into our shower and the shower flooring cracked around my heel (I only weigh 100 pounds, so it's not me). He asked to see if I could reach them myself. They told me today it will cost me 5,000 to 7,000 they must think I'm rich and stupid to fix a problem I made the aware of in april after the irrigation was installed and the rest of the yard was graded. Presumably, this is a result of sanding drywall during construction. Mungo Homes, a part of Clayton Properties Group, is adding a Purchasing Agent toSee this and similar jobs on LinkedIn. Well guide you through the process. Please know Mungo Homes is committed to providing our homeowners with courteous and prompt service and we apologize you have had this experience with us. Ashton Woods 7. Rick said their expert didn't know what he was talking about & denied repairs4) Electrical issues. Their satisfied homeowners give them an average rating of 3.9 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. BBB reports on known marketplace practices. There were several miscommunications during this time about who was supposed to contacting the vendors for repair. I would like Mungo to review their polices and procedures on a case by case basis. Until the foundation is fixed, then, this complaint will remain open. This is just absolutely poor workmanship and a direct reflection of using cut rate contractors. We recommend contacting a trusted landscaper to make any necessary repairs. Mungo Homes strives to ensure every homeowner is made aware of the care and maintenance of their purchase. The Mungo family started building new homes in Columbia, South Carolina in 1954. I'm hoping this doesn't come to that. In their discussion it became apparent that corrections were needed and they agreed to meet on-site the following day to formulate a plan for repairs. Posted: April 13, 2023. Share your photos and videos with others to prove the truth of your words. Pulte Homes has a reputation for building quality new construction homes. Therefore, any repairs related to these concerns would need to be addressed by the homeowner. View more property details, sales history and Zestimate data on Zillow. There was a mistake made with the installation of my driveway. The kitchen floor has a dip in it that keeps expanding. Five weeks after the initial incident and my roof still leaks when it rains. 07/02 - Resent photos to HVAC Company per their request via phone. Meanwhile, our shower is out of commission. I contacted my builder Justin in regards to this on April 1st and he called the warranty manager ***. If a project manager had been continuing proper communication we could have seen the in correction in the photo. We had ***'s do their inspection prior to showing them the home inspection report. He was speaking on behalf of Mungo. He indicated that he forwarded the complaint to his associate. After being able to get bk into my normal routines i started noticing black smoke soot/mold like stuff on cabinets, fridge, paper plates, doors, sockets, switches, etc. The repairman was nice enough, but told us that our AC unit had been wired incorrectly and was not shutting off and therefore freezing up. We paid a $7000 Lot Premium to purchase the 2nd biggest lot(.4+ acre) in the phase. Mungo Homes has 50 employees. Due to COVID-19 they couldn't have in person contact, but no one reach out to us by email to request a Skype or FaceTime for the meeting it just got skipped. Cabinets were installed June 20, and flooring was just completed July 2. You can also call us on 020 3856 6068. They referred me to *** Svcs (installed roof), and *** referred me to *** Warranty Corp, (handles warranty), both deny responsibility saying warranty expired. Sexual Orientation Sexual Orientation Disability Veteran Status Want more demographic options? We paid hundreds of thousands of dollars for this home and were assured of a quality home and warranty service for major structural defects. Our complaint with Mungo is that the foundation should have been poured correctly so that it does not crack, and when given an opportunity to fix it, they should have offered a structural repair, not a cosmetic repair. Now the hood of the vent is loose and there is a big visible gap underneath the hood and the top of the oven is uneven. Conway, SC 29526. I closed on my beautiful Mungo home in the *** of *** (Lot#) on May 13. Instead, I get scripted responses from their representatives who appear to not see reason given the situation. Scorched wires, flashing lights, & both legs of power replaced. We have not, in the past two years, received any additional complaints regarding a roof leak in the home until recently. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) We were unable to use the bathroom completely after this. Beware of Mungo. Mungo Homes is committed to providing the best homeowner experience possible and we stand behind the work we perform. I just closed on a home on aug 6 2021 with mungo homes. 07/15 - Mungo builder stated to contact customer service. The Warranty Team did not respond for weeks on this warranty request. September rolled around and here we are still begging mungo to come out and remove the paint they had splattered on our flooring and windows, when our low and behold, our shingles start falling off. When I closed my yard was not complete due to all of the rain. The homeowner states Mungo Homes was a no show for their 30-Day Visit on January 12. V&A Dundee's Tartan exhibition celebrates the iconic fabric in its many guises, from powerful symbol of royal power to punk non-conformity, writes Duncan Macmillan Complaint [protected]. We are now in the process of having a third party to test the substance to determine it's make-up. I was informed that he was furloughed and that *** was gonna resume the job! Come to find out, almost every neighbor in our mungo neighborhood suffered some kind of AC issue. The bottom line is they know it is expensive to replace the kitchen floor. Business Response Thank you for contacting Mungo Homes Customer Care! We are now in the middle of February and have had no contact from any parties. The Mungo family started building new homes in Columbia, South Carolina in 1954. Although we would have preferred sooner at this point we are desperate. Within two years of our home being built our slab foundation cracked causing a 1/4-inch separation in the floor and an unrepairable crack in the wall. I reached out to Mungo Homes in Wilmington for some information. *** XXX-XXX-XXXX, ***@gmail.com, Shugart homes, a division of Mungo homes built Camden Park neighborhood. I immediately called FHA and also got another lender who said we were not Sanction and said if we used them they could closed in 10-12 days. Mungo and *** Mortgage took our life saving away, and our dream home. Office hours. Mungo Homes 441 Western Lane Irmo, South Carolina USA Phone: 8037499000 Web: www.mungo.com Category: Real Estate Services Mungo Damages Property, Refuses Responsibility Headquarters in Damaged our Mailbox, Lied about fixing it, Hung up on us, Refused responsibility, Dishonest about locating witnesses Irmo South Carolina Homeowner made contact with the builder on 12/10 via text message where he indicated he did have the key in his possession and would drop it off on Monday. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Mungo Homes, Overview of Mungo Homes customer experience. The builder did not complete repairs at that time, and insisted that rain water was simply blowing into the porch. Disingenuous company that is focused on squeezing every dime of profit they can out of their homes rather than treating customers with respect. Several issues noted after closing on the property. I contacted the builder and the home advisor of these issues. The rear of the lot slopes towards the house. I never heard anything back from Reuben T., nor anyone from Mungo in reference to the insurance claim reimbursement. Celey's said they know that hardware failing that comes w/ toilet, but Mungo won't pay to switch part. HVAC Company sent another email to Mungo. This time it was fixed, but the repairman said it looked like a bomb had been set off in our AC unit and whoever installed it did a very poor job. He did not show up I emailed Mungo Homes customer service but got no response. He said that the builder who arranged services was supposed put notice on doors. Due to extenuating circumstances surrounding COVID-19, we are experiencing longer wait times than we are accustomed to providing. Review plot plans and marked plans . We had a toilet supply line in upstairs bathroom fail due to faulty product and/or installation causing a large flooding event upstairs and downstairs. Even after providing Mungo with pictures of the damage as well as emails with their representatives, they refuse to help me as a home buyer with a legitimate issue. I was contacted by Robert (builder) in regards to resolving these issues. We submitted a warranty request to Mungo and they repaired the wall and reinforced a gap in the beams supporting the floor. We are taking Mrs. concerns very seriously. If you have any questions about your purchase or any other product for sale, our customer service representatives are available to help. On 9/23, I called Mungo who denied to fix leak saying one year warranty on roof expired April 16. 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