Grr I have the same issue, my xbox x works fine connected to HDMI port 4 4K 120hz, But no ATMOS. Update, 06.09.2020: VRR mit XBox One X und Samsung Q90R funktioniert nicht immer, teilweise kann das an der Xbox berhaupt nicht mehr aktiviert werden, wenn der Receiver dazwischen ist. Samsung is not responsible for any direct or indirect damages, You can download and update the firmware using USB from the support page I think, 01-13-2021 And now he mentioned it might be in December because there was an issue during testing, that is definitely not happening either in my mind. FAQ for Samsung television. We are here to help. Also we will address the petition to Samsung's CEO, various Samsung offices in the world, Samsung engineers etcThis petition should only be dedicated to soundbars, I think that also customers of 2019's TV from Samsung are waiting for an eARC update that will never come certainly. 4:2:2, 4:4:4 etc etc? After the update, the Soundbar will restart and D.IN will appear on the display for about 20 seconds and then it will go off. with Samsung Support. this tv only recently received a software update to enable earc support as it was originally a arc only tv i would rule sonos out of being the problem if it wasnt for the fact that on the tv owners forum all other users have reported it working with there various soundbars from samsung bose and yamaha and denon av receivers and such. I think the lip-sync is the function I am looking forward most for the Sonos Arc with a eARC compatible TV, Bought a Q90R three weeks ago with no return possibility, had major sleeping concerns since. - and finally today he informed us he was actually in Korea now with Samsung's engineers and the update is undergoing compatibility testing before release. 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Updates usually take a few minutes; please do not turn off the TV until the update is complete. FAQ for Samsung television. in. Still no eArc update on Samsung q90r & 80r. This website uses the TMDb API but is not endorsed or certified by TMDb. Any idea? (2) Here's a feature, eARC, that they can add to the 2020 models to make them "featured packed". FAQ for Samsung TV, Find more about how to troubleshoot a Samsung TV that keeps turning on by itself with Samsung Support. Learn how to download and use the Discovery Plus TV App on your Samsung Smart TV using our easy guide and instructions. They told me that the firmware update will "definitely" happen May 2020Looks like it'll never happen lol. Then, you can enable HDMI eARC Mode. Has anyone been able to pass dolby atmos/truehd/dolby digital plus from This won't be enoughwe also need to get tech reviewers, tech magazines, tech influencers sharing this ! 09-01-2021 Make the most of your Samsung Smart TV by downloading & installing apps from the app store. Waiting..feel like it might be a huge prank on all of us. Lol, just some friendly leg pulling to lighten the tone. Find more about how to connect mobile device and TV with Smart View with Samsung Support. I have rebooted, cleared the cache and background apps. Woohoo! When you connect your soundbar to your TV, make sure to configure the TV so that it recognizes it as an audio device. So my reason for replying was to say the 1387.1 firmware is not the issue. I'm so fucking happy. Find more about Screen Mirroring to PC with Samsung Support. Samsung - 75" Class QN90A Neo QLED 4K UHD Smart Tizen TV 4.7(557) $2,199.99 Sold Out 1-1 of 1 Answer Hi Trekker84 - On our 2021 QN90A TV, CEC must be turned on for ARC/eARC to work. Today my system updated and since that update the Atmos does not work. 01:53 PM FAQ for Samsung TV. Step6. Please try again in a few minutes. in. Even if you see Atmos logo appearing on the soundbar via ARC, this is only because your system is downgrading the lossless signal (Dolby True HD) to a lossy DD+ (Dolby Digital Plus) while maintaining Atmos metadata. How to tell if my Samsung TV supports HDMI 2.1. All sync settings on tv and sound bar set to 0. Ill be honest I dont completely understand the difference between eArc and Arc, but enough of you mention it that it seem important. If you notice that an app is not working, let us help you troubleshoot it. I'm getting quite bored of this not working. firmware 1010.5, Press J to jump to the feed. FAQ for Samsung TV, Find more about how to use Multi View with Samsung Support. Samsung Business confirmed that the Q90R TV is now eARC enabled and eventhough it is not labelled as "HDMI-eARC mode" as in the Q90T (2020 version) - "the Dolby Digital+" is the one that you should to enable this. 2021 (A Model TVs): All QLED 8Ks, all QLED 4ks, all UHDs, all Frame TVs (except the 32 inch model), and the Micro LED TVs. Find out how to cold boot, reboot, restart, or reset your Samsung Smart TV with our easy guide and instructions. What did we get in those years of updates? FAQ for Samsung television. We need someone who's tech savvy to start the ball rolling. in. I have connected two one's also for the surround. The thing costs about 80 plus another 30+ for the splitter. There is currently a problem with all LG 2019 OLEDs and Nanocell TV's with regards to Dolby/Dolby Atmos signals sent over HDMI. Very strange that it stopped working suddenly. Make sure you are using an eARC-compatible HDMI cable, such as an HEAC or HEC cable. Probably not :(. in, You can download from product support page and perform USB update, https://www.samsung.com/uk/support/model/QE75Q90RATXXU/#downloads, 01-18-2021 FAQ for Samsung television. plus if you type in sonos samsung earc into google its quite clear there is massive issues for some reasons for various other samsung models and sonos setups, this is my 1st sonos setup and the 1st i have had to ask for help but the help hasnt been great at all and basically got a wait it out response in email from sonos development team after providing 4 or 5 different diagnostics to them not great service on a system of this cost. To set eARC on Samsung Smart TV follow these steps: Step 1. Find more about how to troubleshoot audio issues on your Samsung TV when connected to a set-top box with Samsung Support. Samsung QE65Q90R , Samsung UE32T5300, Xbox Series X, SkyQ HDR, Sky Superfast. Thanks for the update, I was literarily about to make a post about this to see if anyone has heard any updates. 09:26 PM * For Samsung Supplies information go to: * For S.T.A.R. There are no mentions of eARC in the settings, 11-01-2021 Find more about 'How to use Workspace on your Samsung Smart TV' with Samsung Support. Find more about 'How do I add Disney+ to the home bar?' However it doesnt work. It hasn't fixed surround for my Nintendo Switch. Please visit and leave a comment so samsung can see how sad/angry we are about all these lies. Same issue. If youre able, please try playing lossless Atmos (or multichannel LPCM) rather thanDolby Digital +, to see if the patternmatches the now-fixed faulty behaviour from before. Find out how to stream or cast videos, photos, music, podcasts, and more from an iPhone using Airplay 2 on Samsung Smart TVs with our guide & instructions. To my knowledge, there have been no updates to the Arc in the last 24 hours. After checking I take it I'm not getting Dolby Atmos as that's better than the Dolby Digital 5.1, I don't know if it helps at all but changed the sky settings to Dolby Digital Plus which says needs to be on and sound hasn't gone but seems to be just certain channels that can support atmos from what see on sky website? Find more about troubleshooting wireless network connection with Samsung Support. Good news for Sonos Arc & Samsung >Q80R TV owners: Just read in the German Samsung forum that an admin has confirmed the eARC update for the 2019 Models starting with the Q80R model or higher. If you have one you should block updates on router and wait for it to STOP being "latest":) . FAQ for Samsung television. we have checked again: We still can't say anything about the update date itself. Other streaming apps in the TV works. Find more about How to connect an external speaker to a Samsung TV with Samsung Support. Fingers crossed for my Vizio p quantum x then. In your case, Id suggest two reboots, one of the TV by unplugging it from the wall for 3 minutes, and another reboot of the Arc itself, by unplugging it from power as well, for three minutes. Change HDMI eARC Mode to Auto. The improved quality, bandwidth, and speed makes it superior to the regular ARC format. To be honest, though, I'm not an audiophile and I doubt I could tell the difference between Dolby True and DD+. All information included herein is subject to change without notice. Thought this could be useful for many people to have a thread in which we compile all latest info about the eARC firmware update coming soon for following soundbars from Samsung : So just to quickly recap, many review websites mentioned the Q90R soundbar already benefited from the eARC firmware update during Spring 2019 (some other reported this was in July 2019). But still you can continue doing it ! We'll send you an e-mail with instructions to reset your password. FAQ for Samsung TV, Find more about how to launch the new Game Bar features with Samsung Support. Find more about 'What is Intelligent Mode?' hi thanks for the response i have tried all the usual troubleshooting like powering down all systems like tv and sonos arc and such and removing hdmi cables and such for 5 minutes. FAQ for Samsung television. Wtf. Oh and they did fix some ghosting issues in game mode after a year+ of telling people it wasn't a problem. Just talked with a Live Chat rep from Samsung. Just updated my Q90R through Smarthings app and yes eARC works with my LG C9 TV ! Pleaseget in touch with our technical support team should you require direct assistance. It is December 2021 and they should have this updated by now.. It may not display this or other websites correctly. By ticking this box, I accept Samsung Service Updates, including . If the eARC update also enables bitstream passthrough for both ARC(+optical) and eARC, you will greatly benefit from this with regards to gaming. It is also important to note that not all devices . ) in. This does ring a bell as there was an issue some time ago whereby Samsung TVs with eARC enabled and Dolby Digital + (Atmos) playing would produce no sound through a Sonos Arc. All information included herein is subject to change without notice. FAQ for Samsung TV. with Samsung Support. 16 Likes Share Reply 33 Replies Previous 1 2 3 4 Next Solution userhXexattiFj Find more about 'Using Apple TV and Apple Music on your Samsung TV' with Samsung Support. FAQ for Samsung television. 11:36 AM in, I'm in UK / not sure when the update is coming here I'm currently on 1372, 01-14-2021 11:43 AM arising from or related to use or reliance of the content herein. UPDATE BYE ON will appear on the display. 01-13-2021 Ok so I have just received my Sonos beam gen 2 today, will I not get the full Dolby Digital 5.1 surround sound then? I can help create this petition (already working on it actually) but I can't post it myself under my name due to professional reasons (working for a company somehow linked to Samsung). Just keep in mind that after a software update your video and audio settings might automatically be reset to defaults. This problem is squarely the Sonos system update as nothing else has changed with my setup. Happy to take their words for this though, 01-13-2021 I also recommend you visit their support download pages, as sometimes they have firmware versions there that are not yet found by the TVs in-built updating software. 09:19 PM HDMI 2.1a, Samsung TVs do not take into consideration that you have an avr/soundbar capable of passing 4k/120. Find more about 'I can't play 4K, 120Hz PS5 games with HDR on my Samsung TV' with Samsung Support. "Reinstall" the Netflix app in "Apps". "Common sense is the collection of prejudices acquired by age eighteen." Soundbar connected to TV and Shield connected to soundbar, not ARC / eARC used. I havent unplugged anything since last night and the Sonos Arc is still plugged into HDMI3. Hi Guys Thought this could be useful for many people to have a thread in which we compile all latest info about the eARC firmware update coming soon for following soundbars from Samsung : -HW-Q90R -HW-Q80R -HW-Q70R Find more about How to pair two Bluetooth headphones to a Samsung Smart TV with Samsung Support. eARC for 4K and 8K QLED TVs! 20 replies; 3984 views . Quick links. Shield connected to TV LG C9 with eARC enabled and Passthrough ON. 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