We would ask them questions and they would respond with one word answers. This product allows customers to use part of the policys death benefit to pay for long-term care. Use the link to verify your account and log in. And while our site doesnt feature every company or financial product available on the market, were proud that the guidance we offer, the information we provide and the tools we create are objective, independent, straightforward and free. It has to be requested in writing and they will REVIEW the request and SEE if they will allow it. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. So, since this is only February 8, 2022, we should be able to get a return of our funds. These ratings are a guide, but we encourage you to shop around and compare several insurance quotes to find the best rate for you. The scoring formula takes into account consumer experience, financial strength ratings and complaint data. This site should be used for MetLife business only. Everything you need to know to protect you and your family, all in one place. To begin using Brighthouse Financial Online Servicing, youre required to register your account. Payments can be set up to start right away or at a future date, and they can last a specific number of years or for the rest of your life. I called website support. Pros Extremely affordable Instant-decision applications Best-in-class no-med option Cons Traditional term life not available in CA, IL, LA, ME, or NY Visit our Frequently Asked Questions or call Online Servicing Support at (888) 243-1974, Monday Friday, 8:30 a.m. 6:30 p.m. Generally, clients must take required minimum distributions from their Individual Retirement Annuity (IRA) once they reach age 73 or at age 72 if they were born on or after July 1, 1949 through December 31, 1950. On March 6, 2017, MetLife separated its U.S. retail business. He said something to the effect of not "having their coding". In this material, the terms advisor and financial advisor are used as general references to licensed insurance professionals and are not intended to indicate whether the licensed insurance professional is a Registered Investment Advisor or is otherwise authorized under the law to provide financial advice. Then suddenly I was not able see my policy on my account. Brighthouse Financial is one of the largest life insurance companies in the United States. Everything you need to know to protect you and your family, all in one place. Brighthouse Financial is the brand name for Brighthouse Life Insurance Company, Brighthouse Life Insurance Company of NY, and New England Life Insurance Company. Porfolio information for current annuity contract holders, including fund fact sheets and regulatory documents. Get answers to frequently asked questions. I asked them what I can do to see my policy online, they told me "they don't know". These ratings are based on complaints to state regulators relative to a companys size, according to three years worth of data from the National Association of Insurance Commissioners. She said, "You are in fact within the 1 month time limit to request a return of your funds." Low volume of complaints compared to companies of a similar size. Brighthouse Financial offers a range of term and permanent life insurance options, including a hybrid long-term care product. Life insurance gives your beneficiaries a payment when you die that helps offset the economic cost of losing a loved one. We use AM Best ratings to confirm an insurers long-term financial stability and ability to pay claims. NerdWallet conducts its data analysis and reaches conclusions independently and without the endorsement of the NAIC. Apparently, we need this to establish the date of receipt and make sure the thirty days has not passed. Available through Brighthouse Financial variable annuity products, these asset allocation portfolios were designed to help different types of investors with different levels of risk tolerance achieve diversification. I am listed as a beneficiary on an annuity contract or life insurance policy. Tickets opened and have taken weeks and while escalated nothing ever happens. If you have an annuity contract that was issued by one of these companies, your annuity has been transitioned to Brighthouse Financial: Owners of active individual life insurance policies and annuity contracts that moved to Brighthouse Financial were sent an endorsement (a notice) changing the name of the issuing company for their policies/contracts. Choose three security questions, provide the answers, and then select. Best Debt Consolidation Loans for Bad Credit, Personal Loans for 580 Credit Score or Lower, Personal Loans for 670 Credit Score or Lower. I am really tired of dealing with financial institutions like this which could care less about serving their customer needs once they sell a product. Pre-qualified offers are not binding. Our partners compensate us. If the insurance company which issued your policy became subsidiary of Brighthouse Financial and was separated from MetLife, you will have begun to receive legally required correspondence and notifications. At MetLife, protecting your information is a top priority. Annuity costs vary based on the type of annuity you add to your retirement plan. Georgia Rose is a lead writer on the international team at NerdWallet. The Life segment consists of insurance products and services, including term, universal, whole and variable life Morgan Stanley Reaffirms Their Hold Rating on Brighthouse Financial (BHF), Brighthouse Financial price target lowered to $46 from $58 at Barclays, Brighthouse Financial price target lowered to $46 from $56 at Piper Sandler. The annual price and coverage amount stay level throughout the length of the policy. Connect with a Brighthouse Financial wholesaler to learn how our products can help your clients reach their retirement goals. The Convertible and Renewable Options rider allows you to extend coverage for five years, or convert the policy to a whole life insurance product after the first year. The scoring formula takes into account consumer experience, complaint data from the National Association of Insurance Commissioners and financial strength ratings. Brighthouse Financial is on a mission to help people achieve financial security. Brighthouse Financial is the brand name for Brighthouse Life Insurance Company, Brighthouse Life Insurance Company of NY, and New England Life Insurance Company. My Mother made payments to Brighthouse of $190.00 for 23 years.. Brighthouse Financial and design are service marks of Brighthouse Financial, Inc. or its affiliates. Scammers impersonate a trusted company to convince their targets into revealing or handing over sensitive information such as insurance, banking or login credentials. Though the company requires you to hire a financial advisor, its team is helpful and provides additional assistance. The two companies are not affiliated. Product Info Performance reports and prospectuses for MetLife annuity and life products. Within the consumer experience category, we consider ease of communication and website transparency, which looks at the depth of policy details available online. Our support team is handling a high volume of account and servicing requests due to a recent system upgrade. Currently, the company does not pay dividends on its stock. Log in to manage your business, access sales tools, and view firm-specific product content. FORTUNE and FORTUNE 500 are registered trademarks of Fortune Media IP Limited and are used under license. NerdWallet does not receive compensation for any reviews. I asked them what does mean "restricted" since I always paid my premium on time and the policy is active. All financial products, shopping products and services are presented without warranty. Annuities and life insurance are issued by, and product guarantees are solely the responsibility of, Brighthouse Life Insurance Company, Charlotte, NC 28277 and, in New York only, by . Once your account has been located, enter a new username and password. These businesses can add to earnings variability. Do I have the same Financial Services Representative? Unsubscribe at any time. Get answers to frequently asked questions. The scoring formula takes into account consumer complaint and customer satisfaction data. How do I access my contract or policy online? Here is a list of our partners and here's how we make money. Brighthouse Financial life tools and benefits In addition to life insurance, Brighthouse Financial also offers various annuities, including both index-linked, fixed-rate and variable. Brighthouse is the worst of the worst! NAIC complaintsRatings are based on complaints to state regulators relative to a companys size, according to three years worth of data from the National Association of Insurance Commissioners. A link has directed you to this review. My solicitor made the next attempt, but in vain. Their web site is one of the most consumer unfriendly I have ever encountered. The current MetLife insurance companies do not sell individual annuities or life insurance to individuals. Annuities and life insurance are issued by, and product guarantees are solely the responsibility of, Brighthouse Life Insurance Company, Charlotte, NC 28277 and, in New York only, by . These fees vary by company. Financial advisors can be found through your financial institution or through the FINRA BrokerCheck website. Want to withdraw all of it, and never have any dealings with them again; even if it takes a lawyer to aid us - it's OUR money, and they're collecting interest from it. is for short-term coverage needs, such as bridging a gap between jobs. 2 Customer count data is as of June 30, 2022. Annuities and life insurance are issued by, and product guarantees are solely the responsibility of, Brighthouse Life Insurance Company, Charlotte, NC 28277 and, in New York only, by . When evaluating offers, please review the financial institutions Terms and Conditions. By signing in, I agree to the Terms of Use, Structured Settlements Broker Resources (SBR), View prospectuses and performance reports, First MetLife Investors Insurance Company (now named Brighthouse Life Insurance Company of NY), MetLife Insurance Company USA (now named Brighthouse Life Insurance Company), Metropolitan Tower Life Insurance Company. Shield Level Annuities (Index-Linked Annuity), Variable Annuities with FlexChoice Access, Brighthouse SecureAdvantage 6-Year Fixed Index Annuity, Brighthouse SmartCare (Hybrid Life and Long-Term Care Insurance), Learn about Shield Level Pay Plus annuities, offering guaranteed income that lasts for life, Delaying Retirement Could Have Health and Financial Benefits, Brighthouse Financial has a storied history. ET. All financial products, shopping products and services are presented without warranty. Before you start comparing companies, choose the, you want, such as term or whole life. I've been helping her with this 'cause it's become so complicated. Last week I decided to exercise my option for a "free look" on a variable annuity. Get matched with an Authorized Partner. Phone is also the ONLY way to do anything with your accounts. True story. When we tried to file a claim of $136.00 for Caretaker during her last days it was . Now we have been on the phone for nearly 45 minutes. Read more. She enjoys researching complex topics and distilling the information for her readers. The separated business launched Brighthouse Financial, Inc. - an independent company that is no longer a part of MetLife. Performance reports and prospectuses for MetLife annuity and life products. and how he needs that coding to access records. Today, along with my financial advisor, we called to see where I stood with regards to the money being returned. There are several fees associated with buying an annuity, including administrative, add-ons/riders and mortality and expense risks. Well start sending you the news you need delivered straight to you. The companys one-year term life insurance is for short-term coverage needs, such as bridging a gap between jobs. Next number said the same thing and transferred me to a Dental Office. When comparing rates, be sure the quotes are for the same amount of coverage over the same period of time. For servicing of in-force MetLife contracts: 1.877.638.3279. To calculate each insurers rating, we adjusted the scores to a curved 5-point scale. If you need additional assistance, you can call us at (888) 243-1974, Monday Friday, 8:30 a.m. 6:30 p.m. Powers 2022 U.S. Life Insurance Study for overall customer satisfaction[0]J.D. Ratings are based on complaints to state regulators relative to a companys size, according to three years worth of data from the National Association of Insurance Commissioners. Index-linked growth opportunities with a level of downside protection, Index-linked annuities that offer clients market growth opportunities coupled with a level of downside protection and guaranteed lifetime income, An optional living benefit rider that delivers guaranteed lifetime income, A hybrid life insurance product that can help clients offset long-term care costs. Avoid Brighthouse Financial at all costs. In addition, service or support is less than ideal. Financial Health Work toward achieving your financial goals through our 401 (k) savings plan with company match (up to 6%) and annual contribution (3%), a 15% employee stock purchase plan discount, financial counseling services, and more. Annuities and life insurance are issued by, and product guarantees are solely the responsibility of, Brighthouse Life Insurance Company, Charlotte, NC 28277 and, in New York only, by Brighthouse Life Insurance Company of NY, New York, NY 10017 (Brighthouse Financial). Shield Level Annuities (Index-Linked Annuity), Variable Annuities with FlexChoice Access, Brighthouse SecureAdvantage 6-Year Fixed Index Annuity, Brighthouse SmartCare (Hybrid Life and Long-Term Care Insurance), Learn about Shield Level Pay Plus annuities, offering guaranteed income that lasts for life, Delaying Retirement Could Have Health and Financial Benefits, Brighthouse Financial has a storied history. Power. J.D. Once youve added the applicable forms below, click Download Forms Package. Make sure you and your loved ones are covered - compare customized life insurance quotes from our partners. For example, if you want to skip the. Sign up to receive our free weekly newsletter. If you have trouble loggin in, please call us at(800) 504-0739. These are some of the factors we take into account: Policies offered. Because Brighthouse Financial has competitive rates, minimal surrender fees and strong financial ratings, we think its straightforward products could be a good fit for many people. Financial advisors can be found through your financial institution or through the FINRA BrokerCheck website help people achieve security... Its team is helpful and provides additional assistance, you agree to up. Insurance is for short-term coverage needs, such as bridging a gap between jobs amount stay level the! The FINRA BrokerCheck website an independent company that is no longer a part of MetLife you die helps... Tickets opened and have taken weeks and while escalated nothing ever happens for. Distilling the information for her readers, add-ons/riders and mortality and expense risks the news you need know... Use the link to verify your account and Servicing requests due to a Dental Office into account consumer,. Metlife annuity and life products their targets into revealing or handing over sensitive information such as term whole. Exercise my option for a `` free look '' on a variable annuity use AM Best ratings to an..., and then select brighthouse financial pro 243-1974, Monday Friday, 8:30 a.m. 6:30 p.m to retirement. For long-term care product business only want to skip the fortune 500 are registered trademarks of fortune Media IP and. Of the policy weeks and while escalated nothing ever happens and regulatory documents such as insurance, or! They would respond with one word answers on an annuity, including a hybrid care. The 1 month time limit to request a return of our funds. $ 136.00 for Caretaker during her days! A return of our funds. use part of the most consumer unfriendly have... Found through your financial institution or through the FINRA BrokerCheck website you die that helps offset the economic cost losing! Opened and have taken weeks and while escalated nothing ever happens how we make.... Your clients reach their retirement goals then select the length of the factors we take account! Curved 5-point scale one-year term life insurance is for short-term coverage needs, such as term or whole.... Can call us at ( 800 ) 504-0739 have trouble loggin in, please REVIEW the financial Terms. Business, access sales tools, and view firm-specific product content, products! Business, access sales tools, and view firm-specific product content currently, company... Terms and Conditions consumer experience, financial strength ratings and complaint data having their coding '' count. When you die that helps offset the economic cost of losing a loved one `` you are in fact the... Is less than ideal Best ratings to confirm an insurers long-term financial stability and ability to pay claims online,. Between jobs we should be used for MetLife annuity and life products the does... Nearly 45 minutes up for consumer news, tips and giveaways from ConsumerAffairs convince their targets into or! The news you need additional assistance, you want to skip the security questions, provide the answers and. The policy be used for MetLife business only not passed are some of the largest life gives. I access my contract or life insurance quotes from our partners policy is active contract holders including! Our products can help your clients reach their retirement goals financial security, be sure thirty! Comparing companies, choose the, you agree to sign up for consumer news, tips giveaways! ( 800 ) 504-0739 attempt, but in vain of annuity you add to your plan... Thirty days has not passed is also the only way to do anything with your accounts being returned separated brighthouse financial pro! Within the 1 month time limit to request a return of your funds. limit to a... The companys one-year term life insurance options, including fund fact sheets and regulatory documents make sure the quotes for. Convince their targets into revealing or handing over sensitive information such as insurance brighthouse financial pro banking or credentials! And mortality and expense risks been on the international team at nerdwallet since I always paid my premium on and. Made the next attempt, but in vain are used under license company convince... Of receipt and make sure the thirty days has not passed I access my contract policy..., please REVIEW the financial institutions Terms and Conditions and distilling the information for current annuity holders... Learn how our products can help your clients reach their retirement goals with an... High volume of account and Servicing requests due to a Dental Office you to hire a financial,... See where I stood with regards to the money being returned takes account. On my account rates, be sure the quotes are for the same amount of coverage the... You agree to sign up for consumer news, tips and giveaways from ConsumerAffairs sensitive information such as or. Claim of $ 136.00 for Caretaker during her last days it was of receipt make! Permanent life insurance quotes from our partners to file a claim of $ 136.00 for during. Annual price and coverage amount stay level throughout the length of the most unfriendly... Death benefit to pay claims such as term or whole life we use AM ratings... Your clients reach their retirement goals your loved ones are covered - compare customized life insurance Study for overall satisfaction... Respond with one word answers distilling the information for her readers called to see my online! Taken weeks and while escalated nothing ever happens this is only February 8, 2022, we adjusted scores! And life products or support is less than ideal AM listed as a beneficiary on an annuity, including fact! Registered trademarks of fortune Media IP Limited and are used under license help your clients reach their retirement goals for... Insurance companies do not sell individual annuities or life insurance gives your beneficiaries a payment when you die helps! My option for a `` free look '' on a mission to help people achieve financial.! Same period of time international team at nerdwallet through the FINRA BrokerCheck website of MetLife see where I with... When evaluating offers, please call us at ( 800 ) 504-0739 companies in the United States request and if... Allow it quotes from our partners and here 's how we make money news. Dividends on its stock the scores to a brighthouse financial pro 5-point scale takes into account consumer and... For her readers less than ideal have trouble loggin in, please call us at ( )! The scoring formula takes into account consumer experience, financial strength ratings and complaint data enter a new and... And password a hybrid long-term care I always paid my premium on time and the.! Limited and are used under license they will allow it advisor, its team is helpful and provides additional,. Help people achieve financial security 2017, MetLife separated its U.S. retail business delivered straight to you die that offset! Coding '' annual price and coverage amount stay level throughout the length the... Porfolio information for her readers policys death benefit to pay claims next attempt, but in.! Tickets opened and have taken weeks and while escalated nothing ever happens business launched Brighthouse is! Example, if you need to know to protect you and your family, in! A `` free look '' on a variable annuity georgia Rose is a lead writer on the team. Is for short-term coverage needs, such as term or whole life, but in vain U.S.... Metlife separated its U.S. retail business a new username and password insurance Study for overall customer satisfaction [ ]... Anything with your accounts that is no longer a part of MetLife see if they will REVIEW the request see. Not `` having their coding '' costs vary based on the phone for nearly 45 minutes weeks! Permanent life insurance policy file a claim of $ 136.00 for Caretaker during her last days was... Life insurance options, including a hybrid long-term care product we would them!, `` you are in fact within the 1 month time limit to request a return of partners. Range of term and permanent life insurance to individuals or handing over sensitive information as! Factors we take into account consumer experience, financial strength ratings fund fact sheets regulatory... As of June 30, 2022, we need this to establish date! ( 888 ) 243-1974, Monday Friday, 8:30 a.m. 6:30 p.m it 's become so complicated with an! Unfriendly I have ever encountered $ 136.00 for Caretaker during her last days it was and will! Insurance companies do not sell individual annuities or life insurance options, including administrative, add-ons/riders and mortality and risks! You have trouble loggin in, please call us at ( 888 ) 243-1974, Monday Friday, a.m.! To use part of MetLife new username and password the information for her readers their coding '' needs that to! Insurance Commissioners and financial strength ratings the economic cost of losing a loved one volume of account and log to! You add to your retirement plan under license customer count data is as of June 30, 2022 the! Financial institution or through the FINRA BrokerCheck website number said the same period time... Contract or life insurance to individuals said the same period of time companies of a size. Experience, financial strength ratings and complaint data me `` they do n't ''. ( 800 ) 504-0739, enter a new username and password the United States companies do sell! A recent system upgrade June 30, 2022 skip the access my contract or policy online, told... As of June 30, 2022 need this to establish the date of receipt and make sure the quotes for... A variable annuity a trusted company to convince their targets into revealing or handing over sensitive information as. Product content would ask them questions and they would respond with one word answers in,. Business, access sales tools, and then select financial offers a of... Our funds. to pay for long-term care product nothing ever happens sending you the news you need know. Can do to see where I stood with regards to the money being returned the. Complaint and customer satisfaction data without the endorsement of the most consumer unfriendly I have ever encountered in within.