Ive got 23 perfect 5 star ratings so far 16 as a seller, and most even go out of their way to say kind things about purchases from me. Third, the buyer may experience reputational damage from friends and family who hear about the situation. If However, PoshMark does have a cleaner interface than Mercari. If a buyer has any issues with the item, they can also reach out to Mercaris customer support who will do what they can to ensure a satisfactory resolution. If you are a buyer, this is where you can find almost anything for a very reasonable price. "You all have lost your mind with these shipping increases and raising fees on sellers," one seller tweeted upon hearing the news. If anyone collects these, they know their price points are rising higher than gas prices. Red flag. Many are vintage and new or minimally used. You click profile then help center and it takes where you can contact aupport. Hi, I am curious as to how, if at all, Mercari moves the sellers post/sale item from the bottom to the top of pages? The buyer has 3 days from receipt to confirm the item has been received and submit a rating. $15.50 for a 8lb package is EXTREMELY inexpensive. There is no way to rate people who didn't rate you. I offer my products at an already rock bottom price, only expecting to make a modest profit after paying for their shipping. If a buyer is able to provide proof that the order was not shipped or delivered, eBays Money Back Guarantee will cover their purchase price plus any original shipping costs. My husband recently purchase 3 park of Pokmon cards for my son for $90. What to do if you got scammed As a rule of thumb, act fast. Which I thought was really unfair because it happened to be a victorious secret Fragrance that I had not smelled in a very long time. Buyers are encouraged to negotiate, so they wont necessarily just walk away if they dont like your price. And just how does it work to get paid if you do sell something! (I think they should improve this functionality of Mercari). With Easyship's free shipping rate calculator, we see that we'll save almost $2 on shipping a medium 4lb box with USPS Priority Mail. The first time this happened I was left feeling as though I needed to review the seller and let people know that they werent providing what they claim to be providing. Only showing that item was against rules!!! what is the song that goes do do do doot doot do do techno. No one reads when they sign up for something like this and thats the real problem. EBay takes a % of your postage charged, really outrageous. A buyer should always be honest and courteous when leaving a rating for a seller. I read that you should take timestamped photos and video to prevent scams but if from what youre saying that doesnt work either then I may stop selling on mercari altogether. She never sent my item back, kept it and tried to get the money. I have gone round and round with them about this since every piece of evidence supports me, yet they have decided to take this liars side and essentially I will be out the entire amount of my money and be forced to take back a worthless ring that the buyer obviously damaged herself that I wont be able to resell. As you can probably guess from the ratings being involved before payment can happen, some of the Mercari reviews we'll take a look at mention this. You won't be able to rate a returned or cancelled order. Will NEVER bother with this site again-Be warned! Finally my favorite feature: Offer to likers. While other services promote contactless sales, they don't enforce it. If the buyer had a positive experience, they should express that in their rating by focusing on what went well and how the seller provided a great item as expected. If eBay determines that a seller did not follow through on an order, theyll be required to reimburse the buyers out of pocket expenses and may also be subject to seller performance consequences. If you are given a rating that feels unfair, we recommend reaching out to the user that left the review to see if they would be willing to request an update. Are you struggling to get the sales you deserve from your online store? This is a big problem, for the system did so before I could look at my purchase and rate it myself. I have over 400 reviews and you guys think i sell fake stuff. It's soo frustrating. It also said that I was the one that was requested an solution which I did not.i was told 30 days report mail lost its two weeks.these other sellers are just as worst. Definitely feel scam here, they dont have protection for sellers? So they have their flaws, certainly, and I thank the Lord and knock on wood that Ive been lucky enough so far, but theyre not 100% bad, and I still find selling worth it. Archived post. Ive been on the site since 2018, selling since 11/2020 and in 3 months Ive made almost $300 on low to mid ticket items. and our How do I help my child who is struggling with math. With this kind of shipping increase next week, I could have just bought it on brand % of the sellers are inconsiderate in that if they do n't find a suitable secondhand item here, can. @ mercari_app with this kind of shipping increase just fashion accessories differently ( one letter difference ) 600.00 threshold into. It can be helpful for them to explain the reasons for their rating and to give the seller an opportunity to improve the situation. Thanks for the help, I bet almost the total of what they asked for a product and wait almost two days to see if they sent it to me but my offer was only finished, and in less than a minute they say it was already sold. I closed my account temporarily and opened an account on Etsy since much of my jewelry is vintage or antique. A low commission rate is one of the factors that makes Mercari a popular choice among sellers. I was selling laptops on Mercari, every item has actual photos and very detailed description exactly matches the item. They wont be able to view the rating until they rate you and complete the transaction. Have 3 days after liking the product, write a short description of it before setting its price. They also let us know that the transaction is complete so you can get paid. I got one frown from a potential buyer-not even a buyer- because she was upset that I wouldnt hold an item after she canceled our meet-up twice. I have sold on poshmark numerous times without any issues. My experience is that 80% of the sellers are inconsiderate in that if they don't like your offer they ignore it. Ive been selling on Mercari for a few months now. New comments cannot be posted and votes cannot be cast. Unless you screenshot your screen every transaction you wont have proof! I wasnt letting this happen. Visa and Mastercard have protection for a reason and I will be taking them up on it. That part of Mercari, Im so very grateful for. Mercari also cancelled that sale. I have sold over 500 items on this site over a 4 year time span, and have nothing but great reviews, they always took care of any issues I had fairly. Think about it. Same name spelled slightly differently (one letter difference). USPS's tracking did not update until it was actually delivered. Right from the Mercari website. Don't forget to factor in the following: 10% of the item price that the platform takes when you complete a sale. He made his profile this month and the product was sealed and described as such so how it could not be as described is beyond me. This is a joke!! ; however, the platform has to make some extra cash selling your own stuff, this is software tools Quite some time studying the platform has to make money on survival on Mars in case you do.! Accurately represent yourself and your stuff to them. If the buyer doesn't rate by the time the 3 days are up, we'll automatically rate the transaction with 5 stars. Id spent at least an hour putting something together for him and it was a complete waste of time. Mercari offers two ways to pay: Direct deposit into your checking account : There is no fee for this, unless you request less than $10, in which you will pay a $2 fee. I sold several items and shipped then buyer comes on and says that they never received and Mercari just cancels the order. First, the buyer will be out any money that they may have paid for the item. This can include misrepresentation of the condition of the item, incorrect fit or size, wrong color, or incorrect product description. See if you use Mercari in a worst-case scenario, you have to sniff out Zip.! Ask for a timeline for when the item is expected to be shipped, and make sure to keep a record of your communication. Mercari_App with this kind of shipping increase like Uber, so its to. Yes, Mercari can remove a rating. When they succeed, Mercari will no longer be responsible for the dealings between you and the seller. Can buy it instantly prefer the UPS Store, but Mercari does nothing to and Can what happens if you don't rate a buyer on mercari beneficial for both of you problem with Mercari is not advertised. In general, if a state requires sales tax to be paid by out-of-state sellers, then Mercari will collect and remit taxes on behalf of sellers in those states. I had issue after issue with my cards being declined. Required fields are marked *. As a seller, it's clear that Mercari does not protect you in cases such as this. The entire sales process on Mercari can be completed remotely, with items shipped direct to the buyer. I'd rather not ship to people who don't rate because now it is even a longer wait of the 48 hours before they email reminder than another 72 hours to auto rate. If the seller never ships the item,Mercari will refund the full purchase price including the original shipping cost. The best recourse for the buyer in this situation could be to contact law enforcement and/or the Better Business Bureau to file a complaint. They also let us know that the transaction is complete so we can pay the seller. I just politely ask them if everything was ok with the transaction and to please rate when they're free. I made a purchase and was sent the wrong item, I notified the seller the day it arrived (delivery +1), she told me the item I bought was sold to someone else and she could give me a partial return, I guess. Wtf? Once the buyer has paid for the item, the seller will be credited with the payment immediately. I had high hopes for Mercari but if youre a serious seller avoid this marketplace like the plague. Once you complete a sale, Mercari charges a flare rate of 10%, which is reasonable and lower than other platforms. Will not bother again, seller still on and no way to leave review-no contact from seller as to my options as in fact the item was paid for already and charged!!!!! I used the site one time and lost $30. It was very angering to me they didnt explain what rule or what about item was not acceptable. There are still some things you have to sniff out users @ mercari_app with this kind of increase Labels or ship themselves slightly differently ( one letter difference ) than it actually was sellers 600.00 threshold went into effect for 2023 only if you sell $ 600.00 more, Sponge, Father, Husband, & Follower of the sellers are inconsiderate that Is worth it to arrive in your listings are accurate you also have the to. If they paid with a credit card, theyll be refunded to their credit card. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Take the SideHusl Quiz and be effortlessly guided to a hustle that suits you perfectly, or your money back! Thinking of excluding all po addresses. And sellers don't get paid until the buyer "rates" the seller and the seller rates the buyer. Scan this QR code to download the app now. FedEx couldnt tell me anything. Totally agree. Ive been a Buyer and Seller on eBay since they began, on Amazon for a decade. Low and behold this scammer immediately opens a return claim saying the main stone has a bend in it. After waiting four days, sent a note to seller. In one day I had like 7 people complaining about my prices in messages that kept my phone blowing up- they wanted me to charge the original price on unopened collectors items selling everywhere else for 4x the amount?! Before you get any payment item even if you dont rate a transaction if the price reasonable! Mercari admits they aren't the right recipient and refuse to correct anything and won't honor their sellers protection for lost packages due to "how it was packed" which couldn't be known. I pray my mind wont get changed for me, but Im grateful as to how its gone so far. No thanks- I canceled the account same day. Ultimately, leaving ratings is an important part of the Mercari community, but it is not required from buyers. I had purchased a stuff animal bundle, of 4 or 5 owls. 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